Certificate III in Retail

Are you interested in learning practical skills needed to be successful in the retail industry?

SIR30216 – Certificate III in Retail

ITeC’s Certificate III in Retail will give you a great introduction to the retail world, giving you the basic skills and knowledge to engage and build customer relations, maintain store operations and expectations and work effectively in a team environment for your retail future.

The job roles upon successful completion of this course may include sales assistant, shop assistant, cashier, customer service representative and provide a pathway to more advanced roles such as retail supervisor, team leader and senior sales assistant.

So what will I learn throughout the course?

Select the toggles below to get more information about what you will learn.

Retail Technology

Students will learn the use of Point-of- Sale (POS) equipment, such as scanners, EFTPOS, for customer’s transactions, the use of various tender types and reconciling your daily takings.

Retail Customer Service

Students will learn how to communicate within a retail store, work effectively in a team and service environment, build customer loyalty and rapport, understand how to identify customer’s needs, and provide advice on products and services, deal with customer difficulties, use customer management systems and more.

Displays and Stock control

Students will learn how to receive and handle stock and merchandise the products, maintain stock levels, check stock quality and understand order requirements, build window and instore displays, ticketing and signage.

Course Units

Core Units

SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
SIRXCOM002 Work effectively in a team 
SIRXCEG002 Assist with customer difficulties
SIRXIND001 Work effectively in a service environment
SIRXCEG001 Engage the customer
SIRXRSK001 Identify and respond to security risks
SIRXCEG003 Build customer relationships and loyalty

Elective Units

SIRXSLS002 Follow point-of-sale handling procedures
SIRRRTF001 Balance and secure point-of-sale terminal
SIRXIND002 Organise and maintain the store environment
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays

Want a PDF course Flyer?

Click the link below to download a PDF flyer on our Certificate III in Screen and Media course.

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