Certificate IV in Leadership and Management

Are you looking to increase your skills in Leadership and Management or gain a promotion at work?

BSB40520 Certificate IV in Leadership and Management

Are you looking to increase your skills in Leadership and Management  and/or gain a promotion at work? The Certificate IV in Leadership and Management is a good way to hone your technical, problem solving and decision making skills.

Roles may include Business Management Consultant, HR Manager, Project Manager or Coordinator, Medical and Heath Service Manager, Sales and marketing Manager, Supervisor or Leader.

So what will I learn throughout the course?

Select the toggles below to get more information about what you will learn.

Communication and HR Management

You will learn effective communication skills in determining staff development needs.   Learn about intrinsic and extrinsic motivations and how to get the best out of your team.    You will learn how to mentor and encourage staff in the workplace  for continuous improvement, and discover new and innovative management strategies to lead the team more effectively, improving  workplace relationships.

Presentations and Planning

You will learn how to understand the organisations objectives, implement the workplace operational plan, measure and evaluate performance and work with the team to achieve the goals of the workplace.

Build Better Business Relationships and Better Outcomes

You will learn how to understand customer wants and needs, deal with customer complaints more effectively and build better customer relationships.    You will discover new and innovative ways to grow your customer base and investigate business networks.

Course Units

Core Units

BSBLDR413 Lead effective workplace relationships
BSBLDR411 Demonstrate leadership in the workplace
BSBOPS402 Coordinate business operational plans
BSBXTW401 Lead and facilitate a team

Elective Units

BSBLDR414 Lead team effectiveness
BSBLDR412 Communicate effectively as a workplace leader
BSBPEF402 Develop personal work priorities
BSBCMM411 Make presentations
BSBLDR521 Lead the development of diverse workforces
BSBOPS404 Implement customer service strategies
BSBSTR401 Promote innovation in team environments

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Rhonda is definitely a credit to Illawarra ITeC. 2020 presented may difficult situations and for Team Leaders that were managing all the changes throughout this time, Rhonda’s continued support and delivery of the course through Collaborating with all attendee’s using different mediums to provide a suitable yet challenging learning environment. Rhonda definitely challenged us and in providing a safe space we all sort to think outside our personal comfort zones.

Tamie Young