Leadership and Management

BSB40520 - Certificate IV in Leadership and Management
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BSB40520 – Certificate IV in Leadership and Management


NEXT COURSE STARTS >> Start when it suits you
DURATION >> 28 weeks
DAYS / TIME >> Fortnightly 3hr workshops 
PLUS >> Mix mode of correspondence & face to face
COST >> FREE or LOW COST* eligibility criteria applies
LOCATION >> Illawarra ITeC, Wollongong

Learn Leadership and Management Skills

Are you looking to increase your skills in Leadership and Management and/or gain a promotion at work? The Certificate IV in Leadership and Management is a good way to hone your technical, problem solving and decision making skills.

>> Make the transition from being a team member to taking responsibility for the work and performance of others.
>> Learn and develop procedures that require planning, evaluation, leadership, and guidance of others.
>> Facilitate and apply communication strategies in the workplace responsible for other workers.

What you will learn?

Select the toggles below to get more information about what you will learn.

Communication and HR Management

You will learn effective communication skills in determining staff development needs.   Learn about intrinsic and extrinsic motivations and how to get the best out of your team.    You will learn how to mentor and encourage staff in the workplace  for continuous improvement, and discover new and innovative management strategies to lead the team more effectively, improving  workplace relationships.

Presentations and Planning

You will learn how to understand the organisations objectives, implement the workplace operational plan, measure and evaluate performance and work with the team to achieve the goals of the workplace.

Build Better Business Relationships and Better Outcomes

You will learn how to understand customer wants and needs, deal with customer complaints more effectively and build better customer relationships.    You will discover new and innovative ways to grow your customer base and investigate business networks.

Course Units

Core Units

BSBLDR413 Lead effective workplace relationships
BSBLDR411 Demonstrate leadership in the workplace
BSBOPS402 Coordinate business operational plans
BSBXTW401 Lead and facilitate a team

Elective Units

BSBLDR414 Lead team effectiveness
BSBLDR412 Communicate effectively as a workplace leader
BSBPEF402 Develop personal work priorities
BSBCMM411 Make presentations
BSBLDR521 Lead the development of diverse workforces
BSBOPS404 Implement customer service strategies
BSBSTR401 Promote innovation in team environments

Career Opportunities

Roles may include Business Management Consultant, HR Manager, Project Manager or Coordinator, Medical and Heath Service Manager, Sales and marketing Manager, Supervisor or Leader.

Coordinate business operational plans, make presentations and implement customer service strategies.

I recently completed the Team Leader Skillset course offered by ITeC, which consisted of three units from the Leadership and Management Certificate IV qualification. The course was delivered online and included a Zoom class session once a week.
The trainer, Virginia Wren, was excellent. She possessed great knowledge with real life work experience relating to the learning material and did a fantastic job of keeping all the participants involved in the class discussions with her friendly, encouraging style.
The content was divided into performance and knowledge tasks and required a time commitment but with Virginia’s guidance and support I found the tasks manageable and rewarding. The online delivery format worked well for me as I was working from home at the time due to the COVID-19 pandemic. I learnt a lot by completing the Team Leader Skillset course and I look forward to completing more training with ITeC in the future. I would not hesitate to recommend ITeC as a quality training provider.

Sally Hall

Leadership and Management Certificate IV Student

I have really enjoyed the cert iv in Leadership and management I recently completed. At first, I was overwhelmed but once Virginia was able to help me identify what I complete at work, and how the course fits in with this, I found it much more easier to understand and complete. Using certain terminologies and understanding why certain practices are done really helped me in my work and for future positions. My confidence has grown, and I can honestly say it was due to this course.

Naomi Ryan

Leadership and Management Certificate IV Student

Rhonda is definitely a credit to Illawarra ITeC. 2020 presented may difficult situations and for Team Leaders that were managing all the changes throughout this time, Rhonda’s continued support and delivery of the course through Collaborating with all attendee’s using different mediums to provide a suitable yet challenging learning environment. Rhonda definitely challenged us and in providing a safe space we all sort to think outside our personal comfort zones.

Tamie Young

Business student

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Need Help?

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* This training may be subsidised by the NSW Government through the Smart and Skilled program.