SIR20216 Certificate II in Retail
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SIR20216 Certificate II in Retail


NEXT COURSE STARTS >> 1st August 2023
DURATION >>  16 months
DAYS / TIME >> Every Tuesday 9am – 1pm onsite 
PLUS >> Weekly self-directed study + activities (5hrs)
COST >> FREE or LOW COST* eligibility criteria applies
LOCATION >> Illawarra ITeC, Wollongong

Learn practical skills for the RETAIL INDUSTRY

As a leader in diversity and inclusion educational opportunities, ITeC’s Certificate II in Retail will give you a great introduction to the retail world, giving you the basic skills and knowledge to engage and build customer relations, maintain store operations and expectations and work effectively in a team environment for your retail future.

People with disability are encouraged to enrol where the learner will:

>> Learn in a small, safe and accessible environment
Participate in face to face learning 4 hours per week
>> Gain entry level skills in Retail
>> Learn in a practical learning space

What you will learn?

Select the toggles below to get more information about what you will learn.

Retail Technology

Students will learn the use of Point-of- Sale (POS) equipment, such as scanners, EFTPOS, for customer’s transactions, the use of various tender types and reconciling your daily takings.

Retail Customer Service

Students will learn how to communicate within a retail store, work effectively in a team and service environment, build customer loyalty and rapport, understand how to identify customer’s needs, and provide advice on products and services, deal with customer difficulties, use customer management systems and more.

Displays & Stock Control

Students will learn how to receive and handle stock and merchandise the products, maintain stock levels, check stock quality and understand order requirements, build window and instore displays, ticketing and signage.

Course Units

Core Units

SIRXWHS002 Contribute to workplace health and safety
SIRXCEG001 Engage the customer
SIRXRSK001 Identify and respond to security risks
SIRRINV001 Work effectively in a service environment
SIRXPDK001 Advise on products and services
SIRXCOM001 Communicate in the workplace to support team and customer needs
SIRXIND003 Organises personal work requirements

Elective Units

SIRXSLS002 Follow point-of-sale procedures
SIRRMER001 Produce visual merchandise displays
SIRRINV001 Receive and handle retail stock
SIRXIND002 Organise and maintain the store environment
SIRXIND001 Work effectively in a service environment

Career Opportunities

The job roles upon successful completion of this course may include sales assistant, shop assistant, cashier, customer service representative and provide a pathway to more advanced roles such as retail supervisor, team leader and senior sales assistant.

Learn how to engage a customer, build a relationship and loyalty with them. 

Enrol Now!

If you would like to secure a position in this course enrol now!

Need Help?

If you have questions about this course get in contact.

* This training may be subsidised by the NSW Government through the Smart and Skilled program.