Certificate III in Retail
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Certificate III in Retail


NEXT COURSE STARTS >> 14 March 2023
DURATION >>  14 weeks (includes 2 weeks Work Experience)
DAYS / TIME >> 2 days per week onsite 9am – 4.30pm 
PLUS >> 10 – 14hrs per week self-directed study + activities
COST >> FREE or LOW COST* eligibility criteria applies
LOCATION >> Illawarra ITeC, Wollongong

Learn practical skills for the RETAIL INDUSTRY

ITeC’s Certificate III in Retail will give you a great introduction to the retail world, giving you the basic skills and knowledge to engage and build customer relations, maintain store operations and expectations and work effectively in a team environment for your retail future.

>> A mix of theory and practical course activities in a simulated retail environment to develop your retail skills and knowledge.
>> Learn to work with others in a diverse industry, to be an effective team member and to be able to communicate on many levels.
>> Learn and reflect and to applying thinking and problem-solving skills and plan and apply time management strategies.

What you will learn?

Select the toggles below to get more information about what you will learn.

Retail Technology

Students will learn the use of Point-of- Sale (POS) equipment, such as scanners, EFTPOS, for customer’s transactions, the use of various tender types and reconciling your daily takings.

Retail Customer Service

Students will learn how to communicate within a retail store, work effectively in a team and service environment, build customer loyalty and rapport, understand how to identify customer’s needs, and provide advice on products and services, deal with customer difficulties, use customer management systems and more.

Displays & Stock Control

Students will learn how to receive and handle stock and merchandise the products, maintain stock levels, check stock quality and understand order requirements, build window and instore displays, ticketing and signage.

Course Units

Core Units

SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
SIRXCOM002 Work effectively in a team
SIRXCEG002 Assist with customer difficulties
SIRXIND001 Work effectively in a service environment
SIRXCEG001 Engage the customer
SIRXRSK001 Identify and respond to security risks
SIRXCEG003 Build customer relationships and loyalty

Elective Units

SIRXSLS002 Follow point-of-sale handling procedures
SIRRRTF001 Balance and secure point-of-sale terminal
SIRXIND002 Organise and maintain the store environment
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays

Career Opportunities

The job roles upon successful completion of this course may include sales assistant, shop assistant, cashier, customer service representative and provide a pathway to more advanced roles such as retail supervisor, team leader and senior sales assistant.

Learn how to engage a customer, build a relationship and loyalty with them. 

Download Flyer?

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Enrol Now!

If you would like to secure a position in this course enrol now!

Need Help?

If you have questions about this course get in contact.

* This training may be subsidised by the NSW Government through the Smart and Skilled program.